Our
Mission | Our
Products | Our Service | Our
Staff | Our Quality
Our Mission
H.O.M.E. is dedicated to providing high
quality health services to the Central Ozarks Region.
H.O.M.E. is a Joint Commission Accredited
provider offering a wide range of medical equipment and supplies.
H.O.M.E. specializes in oxygen therapy and clinical respiratory
services and offers an on-site equipment repair service. The
staff of H.O.M.E. is committed to patient loyalty. Since the
company began in 1984, H.O.M.E. has been striving to meet
the medical needs of the community and surrounding area in
the most professional way possible.
Call H.O.M.E. at 417-256-0900 or toll free
at 1-800-874-8594 for more information about how we can meet
your specific medical equipment needs.
Our
Products
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H.O.M.E.
maintains an extensive inventory of medical supplies,
oxygen and respiratory equipment and medical equipment
on hand for immediate delivery.
This includes
concentrators, portable oxygen systems, liquid
oxygen systems, nebulizers, hospital beds,
manual and electric wheelchairs, suction units,
aids to daily living items, c-pap and bi-pap.
All of H.O.M.E.’s medical equipment rentals
are meticulously cleaned, disinfected and thoroughly
inspected in our state-of-the-art facility before
delivery to the patient. |
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Our
Service
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H.O.M.E. offers
24-hour-per-day emergency service, free delivery and
setup of equipment. |
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At H.O.M.E., customer service
is always the staff's first priority. |
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H.O.M.E. is open six days a
week. |
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Customer service representatives
make follow-up calls with customers after placement
to ensure satisfaction. |
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H.O.M.E. covers a 12-county
area on scheduled routes, but can be anywhere in the
area on a daily basis. |
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| H.O.M.E. has provided
oxygen therapy and clinical respiratory services
since its inception and has full-time certified
respiratory therapists on staff. The majority
of oxygen patients are seen on a scheduled route
and therapists evaluate the patient and provide
documentation of condition to the patient’s
physician. Therapists also evaluate the equipment
while in the home to confirm that it is compliance
with the physician’s orders, manufacturer’s
standards and H.O.M.E.’s high standard of
quality output. |
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H.O.M.E. has an onsite repair
service and equipment is serviced by H.O.M.E.’s
own certified technicians. Should you have privately-owned
equipment, H.O.M.E. carries a wide range of replacement
parts and is able to repair most all medical equipment.
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To ensure your safety, all
deliveries are pre-arranged with a phone call from one
of H.O.M.E.’s customer service staff and all deliveries
arrive in one of the company’s vans, which are
easily recognized with the H.O.M.E. logo. All of H.O.M.E.’s
drivers introduce themselves upon arriving at your home
and can be easily identified by their identification
badge and white shirts with the H.O.M.E. logo. |
Our
Staff
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H.O.M.E. has a
team of licensed, certified respiratory therapists to
supervise the set-up of all respiratory equipment as
prescribed by the physician and maintain an appropriate
plan of care and follow-up |
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Customer service representatives
are trained to assist in filling your doctor's order
for equipment or supplies and can provide competent
guidance in reimbursement coverage |
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Driver technicians
are certified by the National Association of Medical
Equipment Suppliers. Their responsibilities include
delivery, setup and instruction in the use of
all medical equipment. Whether you require oxygen
refills, a hospital bed or any other piece of
equipment, the H.O.M.E. staff’s attitude,
knowledge and professionalism will help make the
experience as pleasant as possible. All of our
driver technicians are eager and ready to serve
you. |
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H.O.M.E.’s highly trained
medical equipment technician services the equipment,
documenting compliance with all regulatory requirements,
and performs quality service that meets or exceeds all
industry standards.
H.O.M.E.’s Equipment technician has specific training
on medical equipment repairs and undergoes regular continuing
education. The technician’s knowledge and professionalism
ensures equipment is in top shape before each delivery.
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Our Quality
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Customer Service |
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Customer service representatives
meet each morning in order to bring a team effort to
meeting patients' needs in the most professional way
possible. This attention to detail, along with a whole
array of additional services, is provided at no additional
charge with the rental of equipment. |
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Billing |
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The billing department is responsible
for processing all billing claims to Medicare, Medicaid
and any third party insurances. Proper procedures must
be followed in order for insurances to receive a “clean”
claim. Verifying that all questions and criteria are
available from the physician is vital to ensure required
documentation is on file. All of H.O.M.E’s staff
regularly attends education seminars to keep abreast
of the many health care changes, reimbursements, regulations
and guidelines. |
Call H.O.M.E. at 417-256-0900 or toll
free at 1-800-874-8504 for more information about how we can
meet your specific medical equipment needs.
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