The Right Care, Right Here

Top-quality compassionate medical care, close to home.

Behavioral Healthcare


1211 Porter Wagoner Blvd.
#23 Parkway Center
West Plains, MO 65775
Mountain Grove Medical Complex
500 E. 19th St.
Mountain Grove, MO 65711

OMC Behavioral Healthcare offers efficient and effective mental health services to children and adults including individual, couples and family counseling. In addition, BHC provides psychological testing and evaluation, case management and medication services to help reduce the severity and duration of mental health disorders. Our team of psychiatrist, psychologists, social workers, nurse practitioner, nurses and counselors provide convenient, comprehensive care to keep our community mentally healthy.

If you or someone you care for is experiencing a psychiatric emergency, call the crisis hotline (MOCARS) 24-hours a day, 7 days a week at 800-356-5395.

Accessing Services & Open Access

To access services for the first time or for more information regarding Ozarks Medical Center Behavioral Healthcare, please call our West Plains or Mountain Grove clinic. With offices in West Plains and Mountain Grove, clients can receive services in the location that best meets their needs.

New patients should call to schedule an appointment. Appointments will generally be scheduled for 5-7 days in the future. We serve those who are six years of age and older. Please have an ID and insurance information.

A therapist will see you on your scheduled day and interview you for history and current symptoms. When you are done, you will receive appointments for needed services such as medication therapy.


Doctors and Advanced Nurse Practitioners provide specialized medication services to ease the symptoms associated with mental illness.


A licensed psychologist provides testing services for intelligence, personality, pre-surgery screening, and more.

Licensed Therapy & Counseling

Licensed social workers and counselors provide individual, family, and group counseling. They will help guide you to personal or team solutions for mental health issues.

Case Management

Caseworkers meet with you in your home or at our offices to link you to local resources, provide information about medication and diagnosis, and help you reach any other goals you would like to set.

Adult-Day Program

Our day program has groups for social skills, communication skills, anger management, coping skills, and other mental health issues. Participants attend one to four days a week.

Crisis Intervention Team

Local licensed social workers provide personal support for those in emergency mental health situations 24 hours a day. Call 800-356-5395 in case of psychiatric emergency.

If you or someone you care for is experiencing a psychiatric emergency, call 800-356-5395 24 hours a day


Ozarks Medical Center gives public notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statues. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which receives Federal financial assistance. Any person who believes that they have been subjected to discrimination, based upon race, color or national origin, or limited English proficiency, under Ozarks Medical Center has the right to file a formal complaint.

How to file a Title VI complaint with Ozarks Medical Center: CONTACT

Ozarks Medical Center-Behavioral Healthcare

Client Ombudsman

PO Box 1100

West Plains, Mo 65775

(417) 257-6762 or (800) 492-9439.

A compliant form may be obtained at or by calling the Risk Manager at 417-256-9111.

A signed written complaint must be submitted within 180 calendar days of the alleged discriminatory act, Ozarks Medical Center will acknowledge the receipt of the compliant within ten working days. Complaint should include the following information:

  • Name and address and a telephone number
  • A general description of the person(s) affected by the alleged discriminatory act(s).
  • A description of the alleged discriminatory act(s) in sufficient detail to enable Ozarks Medical Center – Behavioral Healthcare to understand what occurred, when it occurred, and the basis of the alleged discrimination complaint (race, color or national origin).
  • The complaint must be signed and dated by the person filing the complaint or by someone authorized to do so on their behalf.

In addition to the complaint process at , Ozark Medical Center – Behavioral Healthcare complaints may be filed directly with the

Federal Transit Administration

Office of Civil Rights, Region 7

901 Locust Street Suite 404

Kansas City, Mo 64106

(816) 329-3920

For Language assistance please call 417-256-9111 and an interpreter will be provided at no cost. For persons that are hearing and speech impaired call 1-800-826-7653 and an interpreter will be provided at no cost

COMPLAINT ACCEPTANCE: Ozark Medical Center will process complaints that are complete.

Once a completed Title VI Complaint Form is received, Ozarks Medical Center will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by Ozarks Medical Center.

INVESTIGATIONS: Ozarks Medical Center will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Ozarks Medical Center may contact the complainant. Unless a longer period is specified by Ozarks Medical Center, the complainant will have ten (10) days from the date of the letter to send requested information to the Ozarks Medical Center investigator assigned to the case.

If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.

If the complainant disagrees with Ozarks Medical Center’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. Ozarks Medical Center will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Ozarks Medical Center will issue a determination letter to the complainant upon completion of the reconsideration review.

A person may also file a complaint directly with the:

Federal Transit Administration

FTA Office of Civil Rights,

1200 New Jersey Avenue SE.

Washington, DC 20590.

Ozarks Medical Center – Behavioral Healthcare – TITLE VI COMPLAINT FORM