About Your Stay | Medications | Valuables, dentures, eyeglasses and hearing aids | Meals | Smoking | Spiritual Needs | Emergency Preparedness | Visiting Policy | Telephones | Release of Information | Billing/Insurance | Financial Assistance | Health Plans | Advance Directives | Patient Rights

 

Important Links:

Click the link above to pay your OMC Bill quickly and easily online.


smocap

Beginning Jan. 1, 2014, Missouri will participate in a health insurance exchange run by the federal government. What does this mean for individuals, families and small businesses in Missouri? Basically, it means there is a new way for you to obtain health insurance and have control over your health insurance options.

Click the link above to visit enrollmissouri.org and learn more about the health care exchange.

Ozarks Medical Center has Certified Application Counselors who can answer questions and help you fill out your application in person. Click here to learn more about finding assistance at OMC and dates of upcoming enrollment events.


About Your Stay

It is our desire that your stay at Ozarks Medical Center be as comfortable and beneficial as possible. Because this is your hospital, and your recovery is our prime concern, our staff of skilled personnel and volunteers will work closely with your physician to speed your recovery.

We will strive to provide our services in an efficient and courteous manner. If you have any questions or concerns, please call us at 417-256-9111.

You will be placed on a hospital unit designed for the type of care you will require during your stay at Ozarks Medical Center. Your meals, activity, treatment and medication will be prescribed according to your doctor's orders.

Medications

There may be medications you take on an ongoing basis. We need to know what medications you are currently taking. For your safety, please give these to your nurse upon arrival. Do not take any over-the-counter drugs while you are in the hospital. Discuss medication needs with your doctor or nurse.

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Valuables, dentures, eyeglasses and hearing aids

Please bring only the items you need for your stay at OMC. We encourage you not to bring large amounts of money, jewelry or other valuables. We regret that we cannot be responsible for valuables kept in your room. For your convenience, you can deposit valuables for safekeeping at the time of your admission. You will be given a receipt for your valuables and can reclaim them when you are dismissed.

If you wear dentures, we will provide a special container to protect them from damage or loss when you are not using them. If you wear glasses or contact lenses, please place them in their protective cases and put them in your bedside table drawer. If you wear a hearing aid, please take special care to prevent loss or breakage.

Meals

You will receive a menu daily from your nurse. The menu includes breakfast, lunch and dinner selections for the next day. You are asked to select your meals and give the menu back to your nurse. If you are placed on a special diet, nutrition services will modify your food to meet your dietary needs. Breakfast is served to patients between 7:00 and 8:00 a.m.; lunch between 11 a.m. and noon; and dinner from 4:30 to 5:30 p.m.

Visitors are welcome to eat in the cafeteria, located on the first floor. Hours the cafeteria is open to the public are:

Breakfast  
Monday through Friday
7:30-8:30 a.m.

Weekends and Holidays

8:30-9:00 a.m.
Lunch
Monday through Friday
11:15a.m.-1:00 p.m.
Weekends and Holidays
11:30 a.m.-1:00 p.m.
Dinner
Monday through Friday
5:00-6:00 p.m.
Weekends and Holidays
CLOSED

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Smoking

Ozarks Medical Center is committed to the promotion of health and wellness within the communities it serves. The use of tobacco products and smoking material is prohibited in all buildings and on grounds owned, leased or occupied by Ozarks Medical Center.

The health hazards of tobacco use have been recognized by OMC. As leaders in health care, OMC has an obligation to its patients, visitors and to the communities we serve to emphasize the risks of tobacco-use. Establishment of a smoke- and tobacco-free environment reinforces the organizational stance on this issue.

While admitted to the hospital, patients have the option to discuss nicotine replacement therapy with their physician. This option will allow for compliance with OMC’s tobacco-free policy and added patient comfort, should the physician decide it is appropriate.

For information regarding opportunities for a tobacco-free lifestyle, please call 417-257-6793. OMC offers smoking cessation courses and a number of resources designed to help those who wish to quit smoking reach their goal. Ozarks Medical Center is proud to be a tobacco-free facility.

Spiritual Needs

The Chapel, located in the main lobby, is always open. Providing for our patients' total health care needs includes meeting their physical, emotional and spiritual needs.

OMC's volunteer chaplains, representing many different faiths, respond to the spiritual needs of patients and their families. Through this special ministry, chaplains show the care and warmth of God to those who desire spiritual assistance.

At your request, a chaplain will contact your minister or pastor. If you would like to contact a chaplain, ask the nursing staff for assistance.

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Emergency Preparedness

Ozarks Medical Center promotes an active safety program for your protection. Occasionally, fire drills will be sounded. Do not be alarmed. Follow the nurses' instructions during these drills.

In the event of a tornado watch or warning, the switchboard operator will notify staff, visitors and patients over the paging system. In the event of a tornado warning, each department will institute a specific department tornado policy, designed for optimum patient safety.

Ozarks Medical Center also has hospital-wide and department-specific policies and action plans in the event of an earthquake or other natural disaster.

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Visiting Policy

Visitors are an important part of health care. Ozarks Medical Center strives to be as accommodating as possible in our visiting practices. We also realize that patients may need quiet and privacy; therefore, at times visitors may be inappropriate.

The following describes our general house-wide visiting practices. Individual departmental practices may be more restrictive than our general practices. Please consult with the department you will be visiting to find out the policies that pertain to that department.

Immediate Family Members and Clergy

Immediate family members and clergy are always welcome. Visitors between the hours of 9 p.m. and 6 a.m. will need to obtain permission and a visitor's pass from the nurses' station prior to 9 p.m. Visitors will be issued a pass that is color-coded to the nursing unit. This pass allows OMC to provide better protection for our patients.

Children

Children of any age may visit, but children under the age of 12 must be accompanied by an adult at all times.

Visiting Hours

Each nursing unit has specific visiting policies which best meet the needs of patients. Please ask about specific visiting policies at the nurses' station.

For our patients' protection, our exterior doors are locked at 9:00 p.m. If you should need to leave the building, the door will automatically lock behind you, and you will need to re-enter through the emergency department. Your assistance in helping us keep our exterior doors secure will help ensure the safety of you and your loved ones.

Visitors arriving between 9:00 p.m. and 6:00 a.m. must enter through the emergency department. The admissions clerk will call the nursing floor and inquire if the patient is able to see visitors. If so, the admissions clerk will issue a pass authorizing access to the floor. Once at the floor, another pass must be obtained from the nursing station.

Visitor Parking

OMC provides a parking lot for the convenience and safety of visitors. Free parking is available in the lot adjacent to the main entrance of the medical center. Security officers are available 24 hours a day to escort visitors to cars parked on or adjacent to medical center property. To contact security, please call the switchboard operators ("0" on an in-house phone) for assistance.

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Telephones

The switchboard operator will transfer the call directly to your room from 7 a.m. to 10 p.m. Incoming calls at night are routed to the nurses' station.

To make our medical services more accessible to hearing impaired persons, a TDD (telecommunication device for the deaf) line is available 24-hours, seven days a week.
To access this line at OMC, call 417-257-5868. For information on accessing the service while a patient at OMC, ask your nurse.

Pay phones are located in the hospital main lobby and throughout the medical center. Ask staff for directions to the nearest pay phone.

The use of cellular phones is prohibited in patient care areas.

Release of Information

Ozarks Medical Center must comply with Missouri state law related to releasing information from a medical record to protect the privacy and rights of the patient. To obtain a copy of medical information, the patient should go to the H.I.M. (Admissions) department and sign an "Authorization for Release of Health Information."

Written authorization from patients in letterform is acceptable if it has the patient's full signature, date and details the specific information requested.

State law allows OMC to charge a fee for this service that is to be paid when the records are received by the requester. Other requests will be charged a fee to cover the costs to OMC for searching, copying and mailing.

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Billing/Insurance

Ozarks Medical Center is committed to providing quality and affordable health care service to all patients. In order to continue serving our patients and meeting our obligation to the community, it is essential that payment be received for services provided.

It is our goal to work with you and your insurance provider(s) in order to arrange a payment schedule that will satisfy everyone's needs.

OMC will submit hospital claims to Medicare and Medicaid. As a courtesy, we also will submit claims to all insurance companies. For this reason, it is important that you provide us with complete insurance information at the time of registration.

A customer service representative is available by calling 417-257-6701 Monday through Friday, 8:00 a.m. to 4:00 p.m. If you have questions concerning your bill, we encourage you to call.

Financial counselors are available Monday through Friday from 8:00 a.m. to 5:00 p.m. to assist self-pay patients with questions regarding billing. The counselors are located next to the health information management (H.I.M. or admissions) department in the main lobby. They may also be contacted by calling 417-257-6718 or 417-257-6709.

Financial Assistance

Ozarks Medical Center is dedicated to providing quality, accessible healthcare to everyone. Our policy is to provide services without regard to race, color, religion, sex, national origin, age and handicap. OMC will provide uncompensated services for those patients who have emergency conditions and/or can demonstrate that they do not have adequate financial resources to pay for the care. 

Federal and state laws require all hospitals to seek payment for care provided. This means unpaid bills can ultimately be turned over to a collection agency, which can affect credit status. Therefore, it is important to contact Patient Accounts if you think you may experience a problem with paying your bill.  We treat all questions and personal information with confidentiality and courtesy.

If you do not have insurance, you may qualify for discounted medical services.  You must fill out an application to get these discounts.  Click here to download an application.

Please don't hesitate to contact a Patient Accounts Representative at 1-417-257-6709 or toll free at 1-888-257-8389.

Links to Other Participating Networks

 
AHA (American Health Alliance)

www.ahappo.com

 
Anthem Blue Cross Blue Shield www.anthem.com (Alliance, Traditional & Blue Access PPO only)
Arkansas Managed Care Organization (AMCO) www.amcoppo.com  
CCO www.ccoinc.com  
Cigna www.cigna.com  
CompResults www.compresults.com  
Corvel www.corvel.com  
Cox Health Plans www.coxhealthplans.com  
Cox Network www.coxhealthnetwork.com  
GHP (Group Health Plan) www.ghp.com (Includes Coventry, First Health, Mercy)
Healthlink www.healthlink.com (PPO and Tier II of Open Access III only)
Humana www.humana.com  
Multiplan/PHCS www.multiplan.com  
United Healthcare www.myuhc.com  

Patients should always check with their insurance company to confirm the service is covered and the provider performing the service is in network. Patients are responsible for out of network charges incurred.

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Advance Directives

Patients have the right to make decisions concerning their health care. Advance directives are legal documents that state your choices about medical treatment before the need for such treatment.

Advance directives protect your right to refuse medical treatment you do not want or to request treatment you do want, in the event you become mentally or physically unable to communicate your wishes. In the state of Missouri, a Durable Power of Attorney for Health Care or a Living Will can be used to outline your Advance Directive.

A Durable Power of Attorney for Health Care lets you name someone to make decisions about your medical care if you can no longer speak for yourself. It becomes effective when your doctor and one other licensed physician examine you and certify that you are no longer able to make decisions. Missouri law requires the Durable Power of Attorney for Health Care to be notarized.

A Living Will is a declaration that lets you state your wishes about medical care in the event you develop a terminal condition and can no longer make your own medical decisions. The Living Will becomes effective only if death would occur without the use of life-sustaining medical care.

The law allows you the right to make these health care decisions, but does not require you to do so. Your decisions in this regard are very personal and are based on your own values, religious beliefs, medical condition and philosophy of life.

We want to provide you with the information and assistance you need in making your decisions. The following is a basic outline on how Advance Directives work:

• At the time of admission, you will be asked if you have an Advance Directive. If you have an Advance Directive, a copy will be placed in your medical record. The original will be returned to you.

• If you already have an Advance Directive on file with us, you will be asked if it is still correct or if changes have been made. If changes have been made, an updated copy will be made a part of your medical record.

• Your doctor will be notified that you have an Advance Directive.

• If you become unable to make your own health care decisions and you have an Advance Directive that names a Durable Power of Attorney for Health Care, that person will be consulted regarding your care.

• If you do not have an Advance Directive and would like to make one or would like more information, we can assist you. Please call our social services department at 417/ 256-9111, extension 6150.

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Patient Rights and Repsonsibilities

As your health care provider, Ozarks Medical Center is committed to the protection of each patient's rights. In providing for your care, we will not discriminate on the basis of race, color, marital status, religion, age, gender, sexual orientation, national origin, disability or source of payment.

When you are well informed, participate in treatment decisions and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. OMC respects your right to make health care decisions, based on personal preference, values and beliefs. Your feelings are important to us.

OMC has an ethics committee which meets on a regular basis to review policies and procedures related to medical ethics. The ethics committee is available to patients and family members should there be a need to address concerns regarding care decisions. If you have a question or concern regarding your care at OMC, please discuss them with your nurse or the department director.

• You have the right to considerate and respectful care appropriate to your age. You have the right to comfort, dignity and compassionate care in all stages of health or illness.

• You have the right to have your physician and a family member or representative notified promptly of your admission to the hospital.

• You have the right to be well informed about your illness and to be informed in advance of possible treatments, the plan of care and likely outcomes and to discuss this information with your doctor.

• You have the right to know the names, professional qualifications and roles of people treating you.

• You have the right to consent to or refuse a treatment, as permitted by law, throughout your period of care. If you refuse a recommended treatment, you will receive other needed and available care.

• You have the right to have other persons, such as family members, visit and be involved in your care decisions. You also have the right to limit any or all family participation. Any restrictions on communication will be explained by the staff or provider.

• You have the right to have your pain treated with dignity.

• You have the right to receive pastoral care or visits from a chaplain upon your request.

• You have the right to have a health care directive, such as a Living Will or Durable Power of Attorney for Health Care. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself.

• You have the right to privacy, unless clinically contraindicated, which may include privacy during procedures as well as for visitors, mail and telephone use. The medical center, clinic, your doctor and others caring for you will protect your privacy as much as possible.

• You have the right to language assistance so that you may receieve communications regarding your rights, your medical condition and other information critical to your care and care decsions, in your preferred language and in a way that you can understand.

• You have the right to maintain and use personal possessions to the maximum extent that space and safety permit and to have your property treated with respect.

• You have the right to receive care in a safe setting free from all forms of abuse, harassment, seclusion or other endangerment.

• You have the right to freedom from restraints used in the provision of care, unless clinically necessary.

• You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When we release records to others, such as insurers, we emphasize that the records are confidential.

• You have the right to review your medical records and to have the information explained, except when restricted by law.

• You have the right to expect that OMC will give you necessary health services to the best of our ability. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until the other institution agrees to accept you.

• You have the right to know if OMC has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers or insurers.

• You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.

• You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.

• You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods.

• You have a right to voice a complaint regarding care or treatmentthat is (or fails to be furnished and to receive a timely response to your complaint. If you have a question, concern or complaint regarding your care at OMC, please discuss them with your nurse or the department director. If you feel your complaints have not been resolved or your rights not respected, you have the right to file a formal grievance with the hospital administrator at 417-257-6728.

• You also have the right to file a complaint with the: Missouri Department of Health • P.O. Box 570 • Jefferson City, MO 65102 • 573-751-6303. In Arkansas: Arkansas Department of Health • 4815 W. Markham St., Slot 23 • Little Rock, AR 72205. Behavioral Healthcare clients may file a complaint directly to Client Rights Monitor • Department of Mental Health• P.O. Box 687 • Jefferson City, MO 65102.

Patient Responsibilities

Hospitals are entitled to reasonable and responsible behavior on the part of patients and their families. The hospital makes clear to patients and families what their responsibilities are regarding the patient's ongoing health care needs and gives the knowledge and skills needed to carry out their responsibilities.

• You are responsible for providing accurate and complete information about your health including past illnesses, hospital stays and use of medicine. You also are responsible for reporting perceived risks in your care and unexpected changes in your medical condition to the responsible practitioner.

• You are responsible for asking questions when you do not understand what you have been told about your care or what you are expected to do.

• You are responsible for following the treatment plan developed with your doctor. You should express any concerns you have about your ability to follow the proposed course of treatment. The hospital, in turn, will make every effort to adapt the treatment plan to meet your spcific needs and limitations. Where such adaptations are not recommended, you should understand the consequences of failing to follow the recommended course of treatment or of using other treatments.

• If you believe you can't follow through with your treatment, you are responsible for telling your doctor.

• If you refused treatment or fail to follow the doctor's instructions, you are responsible for the outcomes.

• You are responsible for following the hospital's rules and regulations concerning patient care and conduct.

• You and your visitors are responsible for being considerate of other patients and hospital personnel by not making unnecessary noise, smoking or causing distractions. You are responsible for respectig the property of other persons and that of the hospital.

• You are responsible for providing information for insurance and for working with the hospital to arrange payment, when needed.

• Your health depends on the decisions you make in your daily life. You are responsible for recognizing the effect of lifestyle on your personal health.

• If you have a written healthcare directive, you should provide a copy to the medical center, your family and doctor.

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