Patient Rights & Responsibilities
As your health care provider, Ozarks Medical Center is committed to the
protection of each patient's rights. As a patient or the patient's
representative, you are entitled to know your rights and to exercise them
Your Dignity: You have the right to be treated with dignity. You have the right to considerate,
compassionate and respectful care appropriate to your age in all stages
of health or illness.
Your Care and Services: You have the right to expect that OMC will give you necessary health services
to the best of our ability, within our capability and mission, and in
compliance with law and regulation.
You have the right to receive pastoral care or visits from a chaplain upon
You have the right to pain management.
Consent: You have the right to consent to or refuse a treatment, as permitted by
law and regulation, throughout your period of care. If you refuse a recommended
treatment, you will receive other needed and available care. Your rights
to accept or refuse medical or surgical treatments extend to foregoing
or withdrawing life-sustaining treatment or withholding resuscitative services.
You have the right to consent or decline to take part in research affecting
your care. If you choose not to take part, you will receive the most effective
care the hospital otherwise provides.
Your Care Decisions: Ozarks Medical Center respects your right to make health care decisions,
based on your values, beliefs, and your personal, cultural, psychological
and spiritual preferences. You have the right to be well informed about
your illness and to be informed in advance of possible treatments, the
plan of care, likely outcomes and to discuss this information with your doctor.
You have the right to have other persons such as a family members, be involved
in your care decisions. You also have the right to limit any or all family
or other person participation.
You have the right to be told of realistic alternatives when hospital care
is no longer appropriate.
You have the right to obtain a second opinion from a licensed professional
of your choice (which may be at your own expense).
Transfer: You have the right to be informed of risks, benefits and alternatives when
transfer or referral is recommended. You will not be transferred until
the other institution agrees to accept you.
Communication: You have the right to have your physician and family member notified promptly
of your admission to the hospital.
You have the right to language assistance so that you may receive communications
regarding your rights, your medical condition and other information critical
to your care and care decisions, in your preferred language and in a way
that you can understand.
If restrictions on communication are imposed, the reason will be explained
by the staff or provider.
Identification: You have the right to know the names, professional qualifications and
roles of people treating you.
Privacy and confidentiality: You have the right to privacy, unless limited for clinical or safety inidications,
which may include privacy during procedures as well as for visitors, mail
and telephone use. The medical center, clinic, your doctor and others
caring for you will protect your privacy as much as possible.
You have the right to expect that treatment records are confidential unless
you have given permission to release information or reporting is required
or permitted by law. When we release records to others, such as insurers,
we emphasize that records are confidential.
You have the right to review your medical records and to have the information
explained, except when restricted by law.
Visitors: You have the right to refuse designated or all visitors including, but
not limited to, a spouse, domestic partner and other family members, or
a friend. You may withdraw or deny consent for visitation at any time.
The hospital may limit or restrict visitation for clinical reasons.
Your Safety: You have the right to receive care in a safe setting, free from all forms
of abuse, neglect, harassment, seclusion, exploitation or other forms
You have the right to access protective and advocacy services through resources
we can provide.
You have the right to freedom from restraints used in the provision of
care, unless clinically necessary.
Your Environment: You have the right to maintain and use personal possessions to the maximum
extent that space and safety permit and to have your property treated
You have the right to a safe environment that preserves dignity.
Rules, regulations and relationships: You have the right to know about hospital rules that affect you and your
treatment and about charges and payment methods.
You have the right to know if OMC has relationships with outside parties
that may influence your treatment and care. These relationships may be
with educational institutions, other healthcare providers or insurers.
Complaints: You have a right to voice a complaint regarding care or treatment that
is (or fails to be) furnished and to receive a timely response to your
complaint. If you have a question, concern or complaint regarding your
care at OMC, please discuss it with your nurse or the department director.
If you feel your complaints have not been resolved or your rights not
respected, you have the right to file a formal grievance with the hospital
administrator at 417-257-6728.
You also have the right to file a complaint with the Missouri Department
of Health, P.O. Box 570, Jefferson City, MO 65102; 800-392-0210 available
365 days per year from 8 a.m. to 8 p.m. In Arkansas you can call 501-661-2000
or toll-free 1-800-462-0599 or write the Arkansas Department of Health,
4815 W Markham St., Slot 23, Little Rock, AR 72205.
Ozarks Medical Center is a Joint Commission-accredited health care organization.
You have a right to report any concerns regarding patient care and/or
safety directly to the Joint Commission:
http://www.jointcommission.org/ , using the "Report a Patient Safety Event" link in the "Action
Center" on the home page of the website
- by fax to 630-792-5636
- by mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission,
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Behavioral Healthcare clients who are receiving services that are funded
by the Missouri Department of Mental Health, may file a complaint directly
to Client Rights Monitor, Department of Mental Health, P.O. Box 687, Jefferson
City, MO 65102.
Ozarks Medical Center will not discriminate on the basis of race, color,
marital status, religion, age, gender, sexual orientation, national origin,
disability or source of payment.
You are responsible for providing accurate and complete information about
your health, including past illnesses, hospital stays and use of medicine.
You also are responsible for reporting perceived risks in your care and
unexpected changes in your medical condition to the responsible practitioner.
You are responsible for asking questions when you do not understand what
you have been told about your care or what you are expected to do.
You are responsible for following the treatment plan developed by your
doctor. You should express any concerns you have about your ability to
follow the proposed course of treatment. The hospital will make every
effort to adapt the treatment plan to meet your specific needs and limitations.
Where such adaptations are not recommended, you should understand the
consequences of failing to follow the recommended course of treatment
or of using other treatments.
If you believe you can't follow through with your treatment, you are
responsible for telling your doctor.
If you refused treatment or fail to follow the doctor's instructions,
you are responsible for the outcomes. Your health depends on the decisions
you make in your daily life. You are responsible for recognizing the effect
of lifestyle on your personal health.
You are responsible for following the hospital's rules and regulations
concerning patient care and conduct.
You and your visitors are responsible for being considerate of other patients
and hospital personnel by not making unnecessary noise, smoking or causing
distractions. You are responsible for respecting the property of other
persons and that of the hospital.
You are responsible for providing information for insurance and for working
with the hospital to arrange payment, when needed.
If you have a written health care directive, you should provide a copy
to the medical center, your family and your doctor.