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OMC Activates COVID-19 Hotline and Virtual Visits

Ozarks Medical Center (OMC) is launching a telephone hotline for people to call when they have questions regarding COVID-19 screenings. The number, 417-505-7120, is open 24 hours a day starting Monday, March 30.

When calling the hotline, a nurse will assess your symptoms and make a recommendation on your next step in care. In screening for COVID-19, patients must answer “yes” to the following questions to qualify for testing for COVID-19:

  1. Have you had contact with anyone who has lab-confirmed COVID-19?
  2. Have you had a fever (temperature at or above 100.4° F)?
  3. Have you had a cough and shortness of breath?

If you answer “yes” to any of the questions above, the nurse will discuss options with you about where to go to be tested. Currently, OMC is offering testing at OMC Family Medicine clinics in Alton, Gainesville, Mountain Grove, Mountain View, Thayer, West Plains, and Winona; and OMC Urgent Care Clinic in West Plains. If you are experiencing a medical emergency along with COVID-19 symptoms testing is available at OMC Emergency Department. Please do not come to OMC Emergency Department for non-emergent testing.

Screening is available curbside, by appointment, at OMC Family Medicine clinics. At the time of your appointment, pull into the indicated parking spots and call the number for the clinic on the banner.

If your symptoms are not indicative of COVID-19, the nurse can make an appointment for you to be seen at one of OMC’s Family Medicine clinics. You even have the option to complete that appointment by virtual visit if you prefer to stay at home unless the provider needs to see you in person.

OMC Family Medicine clinics remain open for virtual visits and urgent needs. Please call your OMC family medicine clinic for easy instructions on how to set up a virtual visit. For more information visit https://www.ozarksmedicalcenter.com/Family-Medicine.aspx.

For more information about OMC and Coronavirus, visit www.OzarksMedicalCenter.com/Coronavirus.

Ozarks Medical Center is a system of care encompassing nine family medicine and 17 specialty clinics, along with complete rehabilitation, behavioral healthcare, and home care services. While the 114-bed acute care hospital cares for more than 5,400 admissions, the entire medical system has more than 364,000 patient visits annually in South Central Missouri and Northern Arkansas.

Mary Pendergrass DOMary Pendergrass DO

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