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New Chief Operating Officer at Ozarks Medical Center

New Chief Operating Officer at Ozarks Medical Center

Ozarks Medical Center (OMC) recently hired Pamela Lee, RN, MS, MBA as the Chief Operating Officer (COO). Lee comes to OMC from United Medical Center in Washington, D.C., where she served as the Executive Vice President of Hospital Operations and the Chief Quality Officer. Lee has significant experience in hospital operations, quality, and patient experience. She has developed strategic, operational, and performance improvement plans and has worked for the Joint Commission and served as a U.S. Malcom Baldrige Quality Award Examiner.

Lee holds an MBA and a Master of Science in Nursing from the University of Illinois, Chicago; and a Bachelor of Science in Nursing from the University of Iowa, Iowa City.

“OMC will benefit greatly from having Pamela as the Chief Operating Officer. Her education and extensive work experience in hospital operations and quality will be a tremendous asset to our leadership team,” said Tom Keller, President and CEO of OMC.

Lee lists one of the biggest factors in her decision to come to OMC as to “the direction the organization was going and leadership commitment on multiple levels – hospital, medical staff and governing board. Although OMC is not in a large metropolitan market, many of its challenges are similar to those of organizations within large urban areas. I was very impressed with the strategic thinking, direction and actions taken on behalf of OMC’s leaders to remain relevant in the marketplace,” Lee said.

“I’m really looking forward to working with OMC staff and the community to proactively meet and manage the health needs of our patient population across the care continuum. I truly believe the OMC system and all of its partners have the potential to positively impact patient and resident lives in a high quality, safe, fiscally responsible and satisfying way. A single individual cannot do it alone. It is evident that the OMC team has made nice strides working together. I look forward to joining the effort by utilizing my knowledge and skills in hospital operations and quality to help meet strategic goals as we address population health management and other contemporary health care challenges,” Lee said.

On a more personal note, Lee really likes the small town, small organization appeal. “Although I’ve lived in larger geographic areas, I prefer smaller, more personable settings,” Lee said.

In her spare time, lee enjoys listening to music, exercising, reading, and spending time with family and friends.

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