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OMC Presents Annual Pillar Awards

OMC Presents Annual Pillar Awards

Ozarks Medical Center (OMC) recently presented its annual Pillar Awards for excellence in Service, Quality, People, Finance, Growth, and Community. Volunteer of the Year was also awarded at the OMC May Quarterly Forums held for OMC coworkers. To be considered, nominees demonstrate OMC’s mission, vision, and values; are respected by peers and leaders; appreciated by patients and guests; and exceed expectations.

Gena Brucker, Patient Access Manager, received the Pillar Award for Service. Criteria for the award included that the recipient is an example of the highest standard of caring for patients, guests, and coworkers. The recipient should have a positive attitude and are always willing to help. They should have a sensitivity to the needs of others.

Gena’s nomination read, “Not only did Gena help to spearhead the Customer Service program, but also shared her very personal, heartbreaking OMC story many times. I have watched her show such incredible compassion and her sensitivity to patients and their families has been life-changing for many. I would earnestly say helping patients, their families and co-workers is her passion. I have worked with her for 5 years and she is the epitome of a ‘patient advocate.’ She also closely adheres to OMC’s mission, vision and values. In my opinion there is no one more deserving.”

Andrea Polen, OMC Neuropsych Unit, received the Pillar Award for Quality. Criteria to receive the award included highest standards of quality in the performance of their duties with a focus on safety. This standard of quality applies equally to their interactions with patients, guests and coworkers. They follow policies/procedures and always try to do the right thing.

Andrea’s nomination read, “When I think of quality care, I think of Andrea Polen. This nurse, co-worker, and friend provides the highest quality of care in all aspects of her job duties. She recognizes patient needs before many others. She exceeds in patient care in all aspects. She is diligent to providing the right care, right here to every single patient, no matter the circumstances. She knows our policies and procedures better than most staff and works diligently to follow all standards of care. If you want your loved one cared for with the utmost respect, quality, and compassion then you want Andrea to take care of you.”

Jay Harris, Practice Manager for OMC Mountain Grove, OMC Gainesville, and OMC Pediatrics, received the Pillar Award for People. Criteria for the award required that the recipient make a significant contribution to OMC’s goal to be a “Best Place to Work.” The recipient should be inspirational to others and easily connect on a personal level. Relationships are important to them. They want patients and guests to perceive OMC as the very best place to receive care.

Jay’s nomination read, “Jay came to Mountain Grove in the middle of staffing changes and turnover when employees were not always happy with the changes. He worked hard to stay positive and prove himself. He keeps the patient needs first and reminds staff to show compassion to each patient we serve. He says if we are treating our patients like we would treat our own grandmother, they will return. Jay is very approachable and staff appreciate they can drop in to speak with him with problems or just to chat. He is easy to work with and has a great sense of humor!”

Kimberly Shaw, OMC Nurse Residency Program Coordinator, received the Pillar Award for Growth. Criteria for the award required that the recipient is always looking for opportunities to expand the availability of services and/or the number of patients we serve. They help drive the process to turn opportunity into reality. They excel at identifying the best opportunities that contribute to the success of the hospital and the fulfillment of our mission.

Kimberly’s nomination read: “Kimberly Shaw was given the green light by Kurt Abbey to create and implement our successful Nurse Residency Program. The first cohort had a total of eighteen residents, seventeen of which are currently employed at OMC. The second cohort had 6 residents and all are currently employed at OMC as well. There has been a lot of positive talk from Joint Commission, Nurse Leaders, Administration and Physician input into the increased confidence, compassion and knowledge of the new nursing staff that will serve to influence the improved culture of the organization.”

Amy Lipford, Applications Analyst, received the Pillar Award for Finance. Criteria for the award required the recipient excel at managing resources to achieve the hospital’s financial goals. They should regularly find ways to improve financial performance. Their peers seek their advice and assistance with financial matters.

Amy’s nomination read, “Amy has worked many hours with billing, nursing, and materials departments to implement a charge capture process that is driven from nursing documentation completed in Meditech. Through this process, Amy has done her best to make sure the documentation is intuitive and easy to capture. Amy has not only done the build behind the scenes but she has also prepared presentation and facilitated meetings with key stakeholders.”

Certificates of Recognition also were given to Sarah Wiggs, Melody Simpson, and Jodee Clarkson, who were members of the team.

Chris Henson, MS, RD, LD, OMC Dietician was awarded the Pillar Award for Community. Criteria of the award requires that the recipient be an excellent representative of OMC in the community. They not only represent OMC in the community, but also serve the community. Their service has a positive impact on the perception of OMC.

Chris’ nomination read, “Chris is an excellent representative of OMC in the community. He understands not everyone can come to West Plains for nutritional advice so he spends his time going from town to town offering his nutritional classes to the community to show OMC cares and is willing to reach out. His passion for helping people to become healthier while still getting to enjoy food is very compassionate and contagious. He also works here at OMC to help promote positivity and teamwork, which then others can spread out into the community as well.”

Nelda Cardwell was award Volunteer of the Year award. Nelda’s nomination read, “I love coming into work and seeing Ms. Nelda at the volunteer’s desk. I always stop for a few minutes to check in with her. She is very kind, generous and jumps at the opportunity to help others. When she is given a mission she always has such pep in her step on the way to the destination. I believe the volunteers are the heart of our hospital because they know there is a need and they volunteer their time to help and leave a positive impression on our patients.”

Pictured left to right: Tom Keller, OMC President and CEO; Gena Brucker, Pillar Award for Service recipient; and Connie Schott, OMC Vice President of Human Resources.

Pictured left to right: Pam Ream, Vice President of OMC Medical Group; Tom Keller, President and CEO; Andrea Polen, Pillar Award for Quality recipient; Kurt Abbey, Vice President and Chief Nursing Officer; Connie Schott, Vice President of Human Resources; and Pam Lee, Vice President and Chief Operating Officer.

Pictured left to right: Pam Lee, Vice President and Chief Operating Officer; Tom Keller, President and CEO; Kimberly Shaw; Kurt Abbey, Vice President and Chief Nursing Officer; Connie Schott, Vice President of Human Resources; and Pam Ream, Vice President of the OMC Medical Group.

Pictured left to right: Connie Schott, Vice President of Human Resources; Team Member Melody Simpson; Tom Keller, President and CEO; Sarah Wiggs; Jodee Clarkson; Amy Lipford; Pam Lee, Vice President and Chief Operating Officer; Kurt Abbey, Vice President and Chief Nursing Officer; and Pam Ream, Vice President of OMC Medical Group.

Pictured left to right: Pam Lee, Vice President and Chief Operating Officer; Tom Keller, President and CEO; Chris Henson, Connie Schott, Vice President of Human Resources; Kurt Abbey, Vice President and Chief Nursing Officer; and Pam Ream, Vice President of OMC Medical Group.

Pictured left to right: Pam Lee, Vice President and Chief Operating Officer; Tom Keller, President and CEO; Nelda Cardwell; Connie Schott, Vice President of Human Resources; Kurt Abbey, Vice President and Chief Nursing Officer; and Pam Ream, Vice President of OMC Medical Group.

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